Terms and Conditions of Use

This statement outlines our practices regarding your medical record and your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication

Weill Cornell Medicine will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinical staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically. Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide an accurate and reliable response.

Web Site Links

Weill Cornell Connect may offer links to related medical Web sites not managed by Weill Cornell Medicine. These Web site links are for informational purposes only. Weill Cornell Medicine does not endorse and has not verified the accuracy of the information on these Web sites, and the patient should not rely on any of the information found on these Web sites for purposes of treatment or diagnosis.

Adult Eligibility

Any adult age 18 or over is eligible for a Weill Cornell Connect account.

Minor Eligibility

Parents or guardians of minor children age 0 to 11 (inclusive), may request proxy access to their child's account by following the terms outlined in the Proxy Access - Adult to Child section of this Terms and Conditions.

Minor children between the ages of 12 and 17 (inclusive) will be eligible to participate in Weill Cornell Connect. Children in this age range will have the same access as adult eligibility.

Proxy Access - Adult to Adult

Adult patients may grant proxy access to their Weill Cornell Connect account to other adults age 18 and over, by completing a Proxy Access Consent Form. This Adult to Adult Proxy access does not expire, and shall remain active until the proxy access is revoked by either the adult patient from within their Weill Cornell Connect account, or by the patient notifying Weill Cornell Medicine and requesting the proxy access be revoked. Weill Cornell Medicine reserves the right to revoke proxy access at any time for any reason.

Proxy Access - Adult to Child

Parents or guardians of minor children, age 0 to 11 (inclusive), may request proxy access to the child's Weill Cornell Connect account. Such access will only be granted to parties with parental rights or legal guardianship over the Weill Cornell Connect account holder. A Weill Cornell Connect account will be activated for both the proxy and the child patient. The proxy will access the child's health information through the proxy account. If the proxy's legal relationship with the account holder changes, the proxy must inform the clinic immediately by contacting their provider of care. Due to limitations currently imposed by State and Federal law, when a minor patient reaches age 12, their Weill Cornell Connect account shall be deactivated, along with all proxy access to the account.

Parents or guardians of children age 12 to 17 (inclusive) may only be granted proxy access to the child's Weill Cornell Connect account by the child signing a Proxy Access Consent Form. Proxy access consent will need to be renewed every two years. Proxy access will be restricted to comply with the limitations currently imposed by State and Federal law. Proxy access will be terminated when the child reaches 18 years of age.

Weill Cornell Medicine reserves the right to revoke proxy access at any time for any reason.

E-Mail Privacy

Patients who are users of Weill Cornell Connect should be aware that they will be notified via e-mail when there is new medical information to be viewed on Weill Cornell Connect. This means that any person with access to a patient's e-mail will be able to see this notification. This could include the patient's spouse, employer or anyone else that can access a patient's e-mail account. Although no private health information will be sent, the notification that new health information is available by accessing Weill Cornell Connect may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address. Please know that if you send us an e-mail communication, it may be shared with the Weill Cornell Medicine staff that assists the physician in providing the patient's medical care. A patient's confidential health information on Weill Cornell Connect will be accessible only to appropriate staff.

Notice of Privacy Practices

Weill Cornell Medicine, NewYork-Presbyterian, and Columbia University participate in an Organized Health Care Arrangement (OHCA). This allows us to share health information to carry out treatment, payment and joint health care operations relating to the OHCA, including integrated information system management, health information exchange, financial and billing services, insurance, quality improvement, and risk management activities. Organizations that will follow this notice include Weill Cornell Medicine, NewYork-Presbyterian sites, Columbia University and their entities.